Pre-Order FAQs & Policy

Here’s everything you need to know about pre-ordering with us:

What is a Pre-Order?

Pre-ordering allows you to purchase items in advance before they are in stock. This guarantees your order and ensures availability for high-demand or limited-edition pieces.

How Long Does it Take to Receive a Pre-Order?

We will ship your pre-order as soon as it becomes available. However, pre-order shipping times may vary and will be specified on the product page. Typically, items take 2–6 weeks to arrive after the order is placed.

When Will I Be Charged?

Payment is processed in full at the time of pre-order to reserve your item.

Can I Cancel My Pre-Order?

Due to the custom and reserved nature of pre-orders, cancellations are not permitted once an order is placed.

Can I change the color or size of a pre-order item?

Unfortunately, we are unable to accommodate requests for changes to an existing pre-order once it has been placed. 

Can I return a pre-order item?

Yes, if you are not completely satisfied with your pre-order purchase, you can return it within 14 days of receipt. For all returns, items must meet the requirements in our return policy, and an established proof of purchase is required. 

What Happens if My Pre-Order Item is Delayed?

If there are unexpected delays, we will notify you immediately and keep you updated on your order's progress. There are times when items arrive at our fulfillment center later than expected. As soon as the item arrives at Baitul Couture, we promptly pack it up, and ship it to you immediately.

What if the Item Becomes Unavailable?

In rare cases of unavailability, you will be offered a full refund or the option to exchange for another item of equal value.

Can I Combine Pre-Orders with In-Stock Items?

Yes, but please note that in-stock items will ship separately unless otherwise arranged.

Can I Combine Pre-Orders with In-Stock Items?                                     

Yes, but please note that in-stock items will ship separately unless otherwise arranged.

Contact Us

If you have questions or need further assistance, you can contact our Customer Care Representatives and they will be happy to help.